customer service, air france style

so, after a 5-hour train ride from home to copenhagen airport, we roll up to the air france check-in desk to get our bording passes for our flight. we (a 2-month old, a 2-year old, my wife, and i) already know two things:
– when you’re travelling with an infant, the computer-aided check in doesn’t work
– my wife and the two kids are travelling on points whereas i bought my ticket, therefore we’re on different itineraries, but we’d still like to sit together
so, we know that we have to talk to a human being at the check-in desk rather than a computer. luckily, my wife has a flying blue silver card, so we can check in at the desk for important people instead of the desk for the lower castes. also, luckily, there are no people in the lineup, so people being served and two air france representatives sitting there at their respective desks, having a chat while one files her nails.
with the 2-month old crying loudly, asking for lunch, we head towards the auto-manicurist who looks at us coldly and simply tells us that we have to go over there and check in at the computers. she explains that she cannot deal with families. my wife points out that she has the silver-i’m-an-important-person-card but this does not impress – we are dismissed anyway.
somewhat tired and confused, we obey unquestioningly and turn around to walk towards the self-check in terminal thingy. however, on the way, we realise that we were being dumb, that the auto-manicurist was indeed capable of offering assistance, and was just being damned lazy.
so, we turn around and head back and firmly ask why it is that being a family qualifies us as being second-class citizens. the second rep decides to help us, and the auto-manicurist says nary a word, buries her head into her computer terminal and pretends to tap keys aimlessly until we’re all done.
not an impressive start to our trip. but it was still better than air canada…

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.